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Cisco CON-OS-PKG2
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For customers who require the extensive coverage of SMARTnet with the added assurance of a Cisco-trained technician providing onsite hardware maintenance.

Cisco CON-OS-PKG2 General Information

Manufacturer: Cisco Systems, Inc
Brand Name: Cisco
Service Name: Onsite SMARTnet Maintenance Category 2
Product Type: Service

Cisco CON-OS-PKG2 Service Information

Service Type: Maintenance - Replacement - Electronic and Physical Service
Service Description: 8x5
Service Details: Advance Replacement parts, with a field engineer, are delivered the next business day from 9 a.m. to 5 p.m., provided the request is received before 3 p.m. local time.
Provided Support: Technical Support - Next Business Day Response Time
Service Availability: Technical Support
Response Time: Status Void
Service Duration: 1 Year
Region Availability: US, Central and South America

Cisco CON-OS-PKG2 Miscellaneous

Additional Information:
  • Holidays observed by Cisco are excluded. Cut-off times can vary by region, please verify the cut-off time with your Cisco Service Account Manager.
  • Holidays observed by Cisco are excluded. Cut-off times can vary by region, please verify the cut-off time with your Cisco Service Account Manager.